Privacy policy

Protection of your personal data

At NurseryVerse, protecting your privacy is a priority. Aware of the importance of personal data in the digital age, we are committed to ensuring the confidentiality of the information we collect. This privacy policy applies to all personal information collected via our website nursery-verse.com, in store, or during any interaction with our customers.

Forms and interactivity

Your personal information is collected through the following forms:

  • Newsletter subscription form
  • Rewards program registration form (Little Sprouts Program)
  • Online order form
  • Return request form
  • Wish list and gift registry creation
  • Opinion surveys
  • Contact form
  • Contest entry forms
  • Job application form
  • Online chat

The information collected is used for the following purposes:

  • Order and return tracking
  • Sending information and promotional offers
  • Statistical analysis
  • Website management and improvement
  • Communication with our customers

Collection of personal information

We collect the following information:

  • First and last name
  • Billing and shipping addresses
  • Email address
  • Phone number
  • Items purchased
  • Credit card information (card type)

This information is collected via forms and interaction with our website. We also use log files and cookies to collect certain data.

Log files and cookies

We collect certain information through log files and cookies, including:

  • IP address
  • Operating system
  • Geolocation of your IP address
  • Type of device used
  • Pages visited and requests made
  • Time and day of connection

These files are used to:

  • Improve service and offer a personalised experience
  • Create a personalised consumption profile
  • Track orders
  • Produce statistics
  • Ensure information security and prevent fraud

Right to object and withdraw

You have the right to object to the use of your personal data for certain specific purposes, as well as to withdraw your information from our mailing lists or databases. To exercise these rights, you can contact us through the contact options available on our website.

Right of access and rectification

You also have the right to access your personal data, modify it, or delete it. To exercise this right, please contact us through the contact options available on our website.

Data security

Our stores are equipped with video surveillance systems in public spaces (excluding fitting rooms, toilets, and nursing rooms) for security and theft prevention purposes.

We protect your personal information using the following security measures:

  • SSL (Secure Sockets Layer) protocol
  • SET (Secure Electronic Transaction) protocol
  • Access management (authorised and concerned persons)
  • Network monitoring software
  • Regular computer backups
  • Digital certificates
  • Username/password protection
  • Firewalls

We are committed to maintaining a high level of confidentiality, although the risk can never be completely eliminated when it comes to transmitting data over the Internet.

Third-party websites

Our site may contain links to other websites not managed by NurseryVerse. We encourage you to review the privacy policy of each site you visit. We disclaim any responsibility for the content, privacy policies, or practices of third-party sites.

By browsing the NurseryVerse website, you consent to the collection and use of your personal information as described in this policy. In store, your credit card information is necessary to make a purchase. You may choose to pay in cash without joining our rewards program or providing personal information for home delivery.

Changes to the privacy policy

We reserve the right to modify this privacy policy at any time. Any changes will be posted on this page with an updated revision date. We encourage you to check this page regularly to stay informed of any updates.

Personal information protection officer

For any questions or requests regarding the protection of personal information, you can contact us through the contact options available on our website.